Medical Assistant Refill Telephone Triage (Onsite), Call Center, Full-Time, Days
PIH Health
Application
Details
Posted: 25-Oct-24
Location: Whittier, California
Salary: Open
Internal Number: 23608
PIH Health is seeking a dedicated and skilled Medical Assistant to join our Call Center team in a full-time capacity, focusing on Refill Telephone Triage during day shifts. The Medical Assistant will operate under general supervision, managing a high volume of incoming calls with professionalism and efficiency. The primary responsibilities include handling prescription refills, faxing prescriptions, and ensuring that triage calls are directed to the appropriate personnel or service line. This role is critical in maintaining the flow of communication between patients, pharmacies, and healthcare providers within the scope of practice for a medical assistant. PIH Health is a leading nonprofit healthcare network that provides exceptional care to around 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Our integrated network includes notable hospitals and outpatient medical offices, offering a wide range of services such as home healthcare and hospice care, with a reputation for excellence in patient care and experience. The ideal candidate will be an integral part of our mission to deliver outstanding healthcare and will be instrumental in upholding our values of compassion, community, and quality service. This position is based at the IDS Call Center in the City of Whittier, Los Angeles and offers a competitive hourly wage ranging from $21.00 to $30.00 based on experience, with no travel required. The job duration is regular/at-will, reflecting our commitment to long-term employment and career growth within the organization.
Ability to work in a fast-paced environment
Strong interview, communication, customer service skills, and documentation skills
Knowledge of medical terminology
Adaptability and accuracy
Honest, dependable, conscientious
Strong clinical skills
Alert to cues on the phone when data collecting is limited to auditory, verbal, and emotional cues
Ability to communicate effectively on a level that is easily understandable by the patient
Ability to utilize time and resources effectively
Proficient computer skills
High school diploma or GED
Graduation certificate from an accredited Medical Assistant program
PIH Health is the Communities’ Health and Wellness Partner
Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes.
We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.
We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
Why PIH Health?
Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization.
PIH Health Hospital - Whittier
Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here.
PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.