Job Summary
Supports various aspects of the practice, including charge entry, and collection of co-payments at time of service. Assists the physician in maintaining efficient patient flow within the office.
Under the direction of a Physician/Physician Assistant, performs a variety of clerical and patient support duties including scheduling, receptionist, telephone, data input, and exam room and medical chart preparation.
Works with managed care plans to obtain prior authorization to insure that services of physician and hospital are reimbursed by the plans.
This position reports to the Manager for office duties and to the physicians for clinical and patient care responsibilities.
Demonstrates knowledge and skill to provide appropriate care needed in accordance with policies, procedures and protocols and Arizona validated competencies.
Performs in a manner consistent with the HonorHealth statement by identifying and meeting the needs of all customers by demonstrating integrity, respect, caring, accountability and excellence.

• Schedules patients and provides all necessary information to prepare them for medical appointments and procedures. Provides scheduling services for patients with regard to lab work, x-rays and referrals to other physicians. Verifies authorizations, and accepts or transmits fax information for needed physician patient information. Collects co-payments at time of service, enters daily charges into billing system, and responds to requests for information from billing services and Revenue Cycle Coordinator to ensure optimal collections from services rendered. Initiates confirmation calls to patients to ensure the lowest possible no show rate. Organizes and documents scheduling, registration and payment policies.
  
• Prepares treatment room for examination of patients. Prepares patient charts and reviews for completeness. Escorts patient to examining room, obtain history, document chief complaint in record or EMR, take patient's vital signs (weight, pulse, temperature, blood pressure). Preps patient for exam and assists provider with exams and special procedures. Clean and restock exam rooms. Maintain supplies in coordination with office coordinator. Ensures that recalls for labs, office visits and procedures are accounted for.
  
• Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action. Phones pharmacy with approved medication orders/refills.
  
• Performs a variety of front office duties as needed, including, but not limited to, reception, greeting patients, verification of information needed for billing and medical charting, telephone, chart maintenance, insurance forms, and scheduling.
  
• Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals.